To Go Co., Ltd. (hereinafter referred to as "the Company") considers the proper handling of personal information related to our customers to be an important responsibility in providing appropriate business services. Based on this Personal Information Protection Policy, the Company will establish and implement a personal information protection management system, and all employees involved in business activities will work together to ensure the proper handling of personal information.

1. Regarding the appropriate acquisition, use, and provision of personal information

At our company, we acquire personal information in an appropriate manner, taking into consideration the nature and scale of our business, and only to the extent necessary for carrying out our operations. The use of personal information is limited to the specified purpose of use, and if we change the purpose of use, we will notify the individual in advance and obtain their consent before doing so. Except when outsourcing business operations to fulfill the purpose of use, we will not provide personal information to third parties without the individual's consent. To prevent use or provision for purposes other than those specified, the use and provision of personal information are carried out only after the personal information protection manager has confirmed its appropriateness. We also strengthen control activities through self-inspections and internal audits.

2. Security measures for protecting personal information

(1) Preventive measures against leakage, loss, damage, etc. of personal information

Our company implements appropriate security measures to prevent the leakage, loss, or damage of personal information. Furthermore, we provide education and supervision to our employees to ensure these measures are thoroughly implemented. When outsourcing personal information handling operations, we strictly select and supervise the outsourcing partners.

(2) Corrective measures against leakage, loss, damage, etc. of personal information

In the event of a data breach, loss, or damage to personal information, we will prioritize preventing further damage, promptly take corrective measures, investigate the cause, and strive to prevent recurrence. We will also report information regarding the incident to relevant parties and organizations to the extent necessary.

3. Compliance with laws, national guidelines, and other regulations.

Our company complies with laws and regulations concerning the handling of personal information, as well as national guidelines and the standards of our affiliated organizations. Furthermore, we are GDPR compliant.

4. Continuous improvement of the personal information protection management system

Our company implements and maintains a management system for the protection of personal information, and we strive for continuous improvement by regularly reviewing it.

5. Handling complaints and inquiries regarding personal information

If you have any complaints or inquiries regarding our handling of personal information, please contact the "Personal Information Inquiry Desk" listed below. We also handle inquiries regarding our personal information protection practices at the same contact point.

Personal Information Inquiry Desk

TEL: 03-6263-0243
Email: info@jv-holdings.co.jp

To Go Co., Ltd.
Representative Director: Takeo Sane

Established January 25, 2026

* This Privacy Policy may be revised in accordance with changes in laws and regulations.